Poolive

Terms of Service

Last updated:

These terms govern your use of Poolive, an online 8-ball pool game published by PIXHELM LTD (“Pixhelm”, “we”, “us”). By installing or using the app you accept them, together with our Privacy Policy. If you do not accept them, do not use the app.

1. Who may use it

You must be at least 13 years old, or the minimum age of digital consent where you live, whichever is higher. If you are under 18, use the app only with the agreement of a parent or guardian.

2. Your account

You sign in with Apple, Google or your email address. You are responsible for what happens under your account and for keeping access to it secure. One account per person: do not share, sell, buy or use somebody else’s account.

3. Virtual coins, entry fees and items

Poolive uses virtual coins and other virtual items (for example cues, avatars and cosmetic items). They are a limited, revocable licence to use features inside Poolive. They are not money, not a payment instrument and not your property.

  • Coins and items have no real-money value. They cannot be exchanged for cash or anything of monetary value, cannot be cashed out or withdrawn, and cannot be transferred or sold to other players or outside the app.
  • Some matches charge an entry fee in virtual coins and award a prize in virtual coins. Entry fees and prizes are only ever virtual coins. Poolive is not gambling and no match can be played for, or won in, real money.
  • You can earn coins for free by playing, through daily rewards and by watching optional rewarded ads. Buying coins is never required to play.
  • Trading, selling or buying accounts, coins or items outside the app is prohibited.

4. In-app purchases

Purchases are processed by the App Store, Google Play or Huawei AppGallery under their terms. Refunds are requested through the store that processed the payment. Nothing in these terms limits refund, withdrawal or other consumer rights that cannot lawfully be excluded. If you are in the EU/UK, you agree that digital content is delivered immediately after purchase and you acknowledge that you thereby lose the right of withdrawal, to the extent permitted by law.

If a purchase was charged but not delivered, email support@pixhelm.com with the store receipt and we will investigate and credit it where appropriate.

We may change prices, rewards, entry fees and game balance at any time. Coins already in your balance are not taken away by such a change.

5. Opponents and matchmaking

Poolive matches you with other players online. When no human opponent is available within a reasonable time, you may be matched with a computer-controlled (bot) opponent. Bot matches use the same rules, entry fees and prizes. Bots are designed to play at a skill level comparable to yours and do not use information hidden from human players.

6. Fair play

Every online shot is simulated and settled on our servers; the server result is the result of the match. The following are not allowed:

  • modified clients, automation, aim assists or any tool that reads or alters game state;
  • colluding with another player, deliberately losing to transfer coins, or using multiple accounts;
  • exploiting bugs instead of reporting them;
  • attempting to disrupt, overload or reverse-engineer the service.

We may correct balances, results and rankings affected by a defect or by abuse.

7. Conduct and content

Harassment, threats, hate speech, sexual or obscene content, spam and impersonation (of players, Pixhelm or anyone else) are not allowed in nicknames, avatars, club names or messages. Your nickname, avatar and messages remain yours; you grant us the licence needed to transmit and display them to other players and to review them when they are reported.

We may warn, mute, suspend or permanently close accounts that break these terms, and remove the coins and items in them. If a decision significantly affects you, you can ask us to review it by emailing support@pixhelm.com.

8. Advertising

The app shows ads from third-party networks through Appodeal, including optional rewarded ads. We do not control their content; their own terms and privacy policies apply. See the Privacy Policy.

9. Availability and changes

We aim to keep the service running but do not guarantee that it will be uninterrupted or error-free. We may change, suspend or discontinue any part of it with reasonable notice where practical. If the service is discontinued permanently, unspent coins and items expire with it and are not refundable, except where the law requires otherwise.

10. Our content

The app, its code, artwork, sounds and the Poolive name belong to Pixhelm or its licensors. You may not copy, redistribute or create derivative works from them without permission.

11. Liability

The app is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of virtual coins, items or match results. Nothing in these terms limits liability that cannot lawfully be limited.

12. Ending it

You can stop using the app at any time and delete your account in the app under Settings → Account → Delete account (see Delete your account). We may suspend or terminate access where these terms are broken.

13. Changes to these terms

We may update these terms. Material changes are reflected in the “last updated” date and, where it matters, notified in the app. Continuing to use the app after a change means you accept it.

14. Law and contact

These terms are governed by the laws of England and Wales, without affecting any mandatory consumer protection you have where you live.

PIXHELM LTD, registered in England and Wales (company number 17389527) — support@pixhelm.com.